SHIPPING

Our goal is to always get your SkinSips products from our hands to yours as fast as possible. We do everything we can to ensure a seamless shipping process, from order to delivery.  If you have any questions about your order or shipping timelines, always feel free to reach out directly and we will assist.

What is the average order processing time?

Standard orders are processed to be shipped in 2-5 business days.

Wholesale orders & dispenser orders are processed to be shipped within 5 business days, though we always try to get out sooner!

Does SkinSips offer free shipping?

We offer free shipping on all orders over $150, and to our subscribe and save customers.

From time to time, exclusive codes will be available for special occasions.

How much is standard shipping?

For orders under $150, shipping will vary by final destination.  Carriers available for shipping include UPS and USPS, and offer economy, ground, and next day shipping options.

What is the expected delivery time?

Depending on your order and destination, all standard packages should arrive in 3-8 days. Given, covid, sometimes package with our USPS and UPS shipping partners are slightly delayed in their system, but we do everything we can to make sure your packages arrive as soon as possible.

How do tracking updates work?

Once your order is shipped out of our warehouse, you should receive a tracking number directly to the email you used to purchase.  Our carrier partners scan the packages at their initial processing facility, so sometimes tracking is slightly delayed in the USPS, or UPS systems and takes 1-3 business days.  If you don't see any changes to the status of your shipment after 5 days, please send us a note at drinkskinsips@gmail.com and we will gladly assist.

Haven't received your items?

While we do everything we can to make sure your packages are delivered safe and sound, unfortunately some issues can arise from time to time with the mail partners that are out of our control, such as loss of tracking, delayed tracking, stolen packages, etc. In most cases, the items are recovered and delivered, but in the event that a package is lost, we can help you with the claims process and, in most cases, get your order resent right away.

If you believe your package is lost and you have not received tracking updates for at least 15 days, please send us an email at drinkskinsips@gmail.com (with your order number) and we'll work to resolve the issue as quickly as possible.

Please note that claims of packages that got lost in-transit must be made within 90 days from the shipping date in order to be honored a refund or replacement.

 

The tracking is saying that it was delivered, but I haven't received? 

With Covid, all of our carrier partners leave packages at the front door or within a front desk to limit contact.  Once a shipment is "confirmed delivered" by the courier, we (SkinSips) unfortunately can no longer accept refund requests, or inquire as to the order status.  If the customer has a shipment that has been confirmed delivered, yet they are not in receipt of the product, it is the customer's responsibility to contact and file a claim with the courier.  Please note that it is the customer's responsibility to ensure the destination address is secure to receive packages. 

As our goal though is to ensure you receive the product, if this issue occurs though, we will do everything in our power to assist, so please reach out to drinkskinsips@gmail.com.

Can I modify my shipping address?

If you placed the wrong shipping address, please reach out to drinkskinsips@gmail.com within 2 hours for us to update before the order is processed.  Once the order is transferred to our shipping partner, unfortunately we unable to make changes to the address.

Can I cancel an order before it ships?

Once an order is processed, unfortunately we are unable to make cancelations as it is already heading to our shipping team. Once you receive the package, we can help process returns, with the customer being responsible for return shipping.

What If I want to return my item?

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.